COTA Website/IVR - Information Service Provider Functionality

Subsystem Description

The Information Service Provider Subsystem (ISPS) collects, processes, stores, and disseminates transportation information to system operators and the traveling public. The subsystem can play several different roles in an integrated ITS. In one role, the ISP provides a data collection, fusing, and repackaging function, collecting information from transportation system operators and redistributing this information to other system operators in the region and other ISPs. In this information redistribution role, the ISP provides a bridge between the various transportation systems that produce the information and the other ISPs and their subscribers that use the information. The second role of an ISP is focused on delivery of traveler information to subscribers and the public at large. Information provided includes basic advisories, traffic and road conditions, transit schedule information, yellow pages information, ridematching information, and parking information. The subsystem also provides the capability to provide specific directions to travelers by receiving origin and destination requests from travelers, generating route plans, and returning the calculated plans to the users. In addition to general route planning for travelers, the ISP also supports specialized route planning for vehicle fleets. In this third role, the ISP function may be dedicated to, or even embedded within, the dispatch system. Reservation services are also provided in advanced implementations. The information is provided to the traveler through the Personal Information Access Subsystem, Remote Traveler Support Subsystem, and the Vehicle Subsystem through available communications links. Both basic one-way (broadcast) and personalized two-way information provision are supported. The ISP is most commonly implemented as an Internet web site, but it represents any traveler information distribution service including systems that broadcast digital transportation data (e.g., satellite radio networks) and systems that support distribution through Field-Vehicle Communications networks. The ISP accomplishes these roles using constantly evolving technologies like the Internet (World Wide Web pages), direct broadcast communications (email alerts, pagers, satellite radio network data broadcasts), communications through Field-Vehicle Communications networks, etc.

Functional Area: Basic Information Broadcast

Broadcast dissemination of traffic, transit, maintenance and construction, event, and weather information to traveler interface systems and vehicles.

Functional Area: Infrastructure Provided Trip Planning

Generation of pre-trip and enroute trip plans for travelers (and vehicles) based on current traffic conditions, work zones, weather, and travelers constraints and preferences. Includes end-to-end trips using multiple modes, such as bicycle, transit, etc.

Functional Area: Interactive Infrastructure Information

Personalized dissemination of traffic, transit, maintenance and construction, multimodal, event, and weather information to traveler interface systems and vehicles, upon request.

Functional Area: ISP Emergency Traveler Information

Distribution of emergency information to the traveling public, including evacuation information and wide-area alerts.

Functional Area: ISP Traveler Data Collection

Collects traveler information from other centers, consolidates and refines the collected data, and makes this data available to traveler information applications.

Functional Area: Traveler Telephone Information

Distribution of traveler information and wide-area alerts to traveler telephone information systems such as 511, based on voice-based traveler requests.