Emergency Call-Taking Functional Area

Description

Provides interface to the emergency call-taking systems such as the Emergency Telecommunications System (e.g., 911) that correlate call information with emergencies reported by transit agencies, commercial vehicle operators, or other public safety agencies. Allows the operator to verify the incident and forward the information to the responding agencies.

Included In

City of Columbus 911 Call Center
CRAA Communications Operations Center
OSHP State Highway Patrol Dispatch
OSU DPS EOC
Franklin County EMA Emergency Operation Center (EOC)
Local Fire/EMS Emergency Dispatch
Local Police/Sheriffs Management and Dispatch
Local 911 Call Centers
County EMA Emergency Operations Centers (EOC)
City of Columbus Fire/EMS Dispatch

Functional Requirements

IDRequirement
1The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
2The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
3The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
4The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
5The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
6The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
7The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
8The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
9The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
10The center shall update the incident information log once the emergency system operator has verified the incident.
11The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.