Mayday Support Functional Area

Description

Collection and response to Mayday messages received from vehicles and drivers.

Included In

City of Columbus 911 Call Center
CRAA Communications Operations Center
Local 911 Call Centers

Functional Requirements

IDRequirement
1The center shall collect mayday messages from vehicles and drivers.
2The center shall collect mayday messages from travelers via personal handheld devices.
3The center shall acknowledge the request for emergency assistance, whether originated by the driver, automatically by the vehicle's safety systems, or by a traveler via a personal handheld device.
4After the mayday becomes a verified incident, the center shall determine the appropriate response to the mayday message.
5The center shall determine whether the mayday message indicates an emergency that requires the attention of public safety agencies, and forward mayday emergency data to the appropriate agency as necessary.
6The center shall support the activation of remote controlled functions requested by a vehicle, such as requests to unlock doors.
7The center shall request additional emergency details from or issue commands to the vehicle's security systems or vehicle driver if needed.
8The center shall maintain a log of all mayday signals received from vehicles.
9The center shall provide all mayday data to center personnel and respond to the vehicle, driver, or traveler using the portable handheld device as directed by the personnel.