Local 911 Call Centers

Status

Existing

Description

The 911 Call Centers are responsible for the handling of all calls for Police, Fire, and Rescue services. These centers are staffed by highly trained civilian employees 24 hours a day, seven days a week. This element represents the Public Safety Answering Points (PSAPs) for the municipality and/or county.

Stakeholders

StakeholderRoleRole Status
Regional Emergency AgenciesOwnsExisting

Physical Objects

Emergency Management Center
Emergency Telecommunications System

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Commercial Vehicle Response'Emergency Commercial Vehicle Response' identifies and initiates a response to commercial vehicle and freight equipment related emergencies. These emergencies may include incidents involving hazardous materials as well as the detection of non–permitted transport of security sensitive hazmat. It identifies the location of the vehicle, the nature of the incident, the route information, and information concerning the freight itself. The information supports the determination of the response and identifies the responding agencies to notify.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
Emergency Early Warning System'Emergency Early Warning System' monitors alerting and advisory systems, information collected by ITS surveillance and sensors, and reports from other agencies and uses this information to identify potential, imminent, or in–progress major incidents or disasters. Notification is provided to initiate the emergency response, including public notification using ITS traveler information systems, where appropriate.False
Emergency Environmental Monitoring'Emergency Environmental Monitoring' collects current and forecast road conditions and surface weather information from a variety of sources. The collected environmental information is monitored and presented to the operator and used to more effectively manage incidents.False
Emergency Evacuation Support'Emergency Evacuation Support' coordinates evacuation plans among allied agencies and manages evacuation and reentry of a population in the vicinity of a disaster or other emergency that poses a risk to public safety. Where appropriate, the affected population is evacuated in shifts, using more than one evacuation route, and including several evacuation destinations to spread demand and thereby expedite the evacuation. All affected jurisdictions (e.g., states and counties) at the evacuation origin, evacuation destination, and along the evacuation route are informed of the plan. The public is provided with real–time evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary. Resource requirements are forecast based on the evacuation plans, and the necessary resources are located, shared between agencies if necessary, and deployed at the right locations at the appropriate times. The evacuation and reentry status are monitored and used to refine the plan and resource allocations during the evacuation and subsequent reentry. It communicates with public health systems to develop evacuation plans and recommended strategies for disasters and evacuation scenarios involving biological or other medical hazards.False
Emergency Incident Command'Emergency Incident Command' provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. It supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. It supports the functions and interfaces commonly supported by a mobile command center.False
Emergency Notification Support'Emergency Notification Support' receives emergency notification messages from vehicles or personal handheld devices, determines an appropriate response, and either uses internal resources or contacts a local agency to provide that response. The nature of the emergency is determined based on the information in the received message as well as other inputs. This object effectively serves as an interface between automated collision notification systems and the local public safety answering point for messages that require a public safety response. This capability depends on an up–to–date registry of public safety answering points/response agencies by coverage area, the type of emergency, and hours of service.False
Emergency Response Management'Emergency Response Management' provides the strategic emergency response capabilities and broad inter–agency interfaces that are implemented for extraordinary incidents and disasters that require response from outside the local community. It provides the functional capabilities and interfaces commonly associated with Emergency Operations Centers. It develops and stores emergency response plans and manages overall coordinated response to emergencies. It monitors real–time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. It also provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It also coordinates with the public through the Emergency Telecommunication Systems (e.g., Reverse 911). It coordinates with public health systems to provide the most appropriate response for emergencies involving biological or other medical hazards.False
Emergency Routing'Emergency Routing' supports routing of emergency vehicles and enlists support from the Traffic Management Center to facilitate travel along these routes. Routes may be determined based on real–time traffic information and road conditions or routes may be provided by the Traffic Management Center on request. Vehicles are tracked and routes are based on current vehicle location. It may coordinate with the Traffic Management Center to provide preemption or otherwise adapt the traffic control strategy along the selected route.False
Emergency Secure Area Alarm Support'Emergency Secure Area Alarm Support' receives traveler or transit vehicle operator alarm messages, notifies the system operator, and provides acknowledgement of alarm receipt back to the originator of the alarm. The alarms received can be generated by silent or audible alarm systems and may originate from public areas (e.g. transit stops, park and ride lots, transit stations, rest areas) or transit vehicles. The nature of the emergency may be determined based on the information in the alarm message as well as other inputs.False
Emergency Secure Area Sensor Management'Emergency Secure Area Sensor Management' manages sensors that monitor secure areas in the transportation system, processes the collected data, performs threat analysis in which data is correlated with other sensor, surveillance, and advisory inputs, and then disseminates resultant threat information to emergency personnel and other agencies. In response to identified threats, the operator may request activation of barrier and safeguard systems to preclude an incident, control access during and after an incident or mitigate impact of an incident. The sensors may be in secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. The types of sensors include acoustic, threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, motion and object sensors.False
Emergency Secure Area Surveillance'Emergency Secure Area Surveillance' monitors surveillance inputs from secure areas in the transportation system. The surveillance may be of secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. It provides both video and audio surveillance information to emergency personnel and automatically alerts emergency personnel of potential incidents.False
ITS Management Support'ITS Management Support' provides management of the ITS Object. This includes management of regulatory information and policies, management of application processes, management of communication system configuration and update management, communications interfaces, protocol–specific techniques to ensure interoperability such as service advertisements, communications congestion management and interference management, local device states and communications information, billing management, fault management, service level and performance monitoring.False
TMC Service Patrol Management'TMC Service Patrol Management' supports dispatch and communication with service patrol vehicles that monitor roads to aid motorists, offering rapid response to minor incidents.False

Physical Standards

SDODocument #TitleUser Defined
ISOISO 21217Intelligent transport systems — Communications access for land
mobiles (CALM) — Architecture
False

Interfaces To

(View Context Diagram)

City of Columbus Traffic Management Center
COTA Fixed–Route Transit Management System
COTA Paratransit Management System
County EMA Emergency Operations Centers (EOC)
Franklin County COMBAT System
Franklin County EMA Emergency Operation Center (EOC)
Freight Operations Centers
Local Connected Vehicle Roadside Equipment
Local Fire/EMS Emergency Dispatch
Local Fire/EMS Emergency Vehicles
Local Maintenance and Construction Management
Local Medical Centers
Local Police/Sheriffs Management and Dispatch
Local Police/Sheriffs Vehicles
Local Traffic Management Centers
Mid–Ohio Regional Incident and Mutual Aid Network
ODOT Connected Vehicle Roadside Equipment
ODOT District Offices
ODOT Maintenance Garages
OSHP State Communication Center
OSHP State Highway Patrol Dispatch