Emergency Dispatch Functional Area


'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.

Included In

City of Columbus 911 Call Center
CRAA Communications Operations Center
OSHP State Highway Patrol Dispatch
Franklin County EMA Emergency Operation Center (EOC)
Local Fire/EMS Emergency Dispatch
Local Police/Sheriffs Management and Dispatch
Local 911 Call Centers
County EMA Emergency Operations Centers (EOC)
City of Columbus Fire/EMS Dispatch

Functional Requirements

01The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
02The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
03The center shall relay location and incident details to the responding vehicles.
04The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
05The center shall store and maintain the emergency service responses in an action log.
06The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
07The center shall receive traffic images to support dispatch of emergency vehicles.
08The center shall provide the capability to request remote control of traffic surveillance devices.
09The center shall process road and weather conditions to provide updates to responding personnel.